FAQ
Our roastery and training lab are accessible by appointment only for our current and prospective wholesale clients. While we no longer operate a public storefront, rest assured that behind our closed doors we’re working harder than ever to roast the best damn coffee in the city.
Unfortunately we’re not able to accommodate pickups from our roastery at this time. We’re happy to point you in the direction of any of the wonderful shops that keep our whole bean coffee in stock near you.
Our coffees are served by wholesale partners and sold by grocers throughout North America. You can explore all of the cafés, groceries, and restaurants serving and selling our coffee on our interactive map here, or email us at info@parlorcoffee.com for recommendations.
All of our coffee is roasted to order, and we work hard to fulfill orders as quickly as possible. We roast coffee five days a week, Sunday through Thursday, and ship orders Monday through Thursday. You can expect your order to be shipped within 1-2 business days after being placed, pending any holidays or extenuating circumstances.
Free UPS Ground shipping is automatically available at checkout for all orders over $60. Faster shipping options may be available for your area at a subsidized rate. We recommend selecting UPS Ground or FedEx options for the most reliable delivery service.
Please note that if you are purchasing a subscription, the shipping rate selected at checkout will become your recurring shipping price.
If you’re concerned about the whereabouts of your shipment, or if for any reason you’re unsatisfied with your purchase, please contact us at orders@parlorcoffee.com. We’ll make it right.
We’re eagerly working on launching international shipping in the future. Stay tuned!
Coffee makes a wonderful gift—our digital gift cards take the guesswork out of picking one they'll enjoy. You’ll find gift cards here.
Our pre-paid gift subscriptions are currently unavailable, but we look forward to offering them again very soon.
Our 5 pound bags are a prudent option for a group of coffee lovers at home, the office, or a special event. Simply select the 5 pound option in the dropdown before adding your preferred coffee to your cart. All 5 pound bags qualify for free shipping.
For orders above 25 pounds, please contact us directly at orders@parlorcoffee.com. If you’re interested in becoming a wholesale partner, you can learn more about our program here.
We’re thrilled you found us! If you’re new to Parlor, start with our Prospect and Wallabout blends. Both feature seasonal coffees that uphold our sourcing commitments and present consistent, comforting flavors that reflect our meticulous approach to roasting.
If you’re looking for a particular flavor profile, you’ll find taste descriptions for each of our coffees on their respective product pages. We have something for everyone!
First, we recommend choosing a coffee that suits your flavor preferences. Descriptions of each of our offerings can be found on their individual product pages. Once you’ve selected your coffee, check out our brew guides for best practices. No one brew method is better than any other, but certain brewers highlight a coffee’s specific qualities more than others. For a pour-over method that highlights sweetness and clarity, we love the Kalita Wave 185 dripper.
We recommend brewing our coffee within four weeks of its roast date. Store it in a cool, dry place, but don’t refrigerate it. If you plan to freeze coffee to enjoy later, make sure it’s sealed (and resealed!) in an airtight container to keep moisture out.
Our roasts accentuate sweetness, balance, and the flavor profile inherent in each unique coffee we source. On a traditional development spectrum, our roasting style falls within the medium range. Wallabout, a blend of seasonally sourced Latin American coffees, is slightly more developed than Prospect and our single-origin coffees.
All of our coffees are suited to delicious espresso. Wallabout exhibits structured, lasting sweetness and a depth of flavors including dark chocolate, toffee, and brown sugar. We recommend testing our coffees with a dose-to-yield ratio of 18g:38g and adjusting depending on the result. For more information on our brewing methods and philosophy, visit Coffee 101.
Our coffees are ethically sourced with a focus on sustainable business practices at origin, as well as sustainable farming, harvest, and labor practices. We work with trusted exporters and importers all along the supply chain, and visit as many farmers and washing stations as possible, as often as possible. We focus on developing direct relationships with farmers who reward best practices and consistency in quality.
Some of the coffees we source are certified organic. Not all of them are—we work directly with small producers that often lack the means to obtain government certifications—but we can ensure that the vast majority of our coffee producers employ ethical, sustainable farming practices that often go above and beyond certified organic qualifications. We ensure quality at origin by guaranteeing our producers consistently higher prices and by prioritizing these business relationships over what can often amount to arbitrary certifications. For more information about our relationships at origin and our approach to sourcing, see Parchment and Coffee 101.
Environmentally conscious packaging and production are incredibly important to us. We understand that all packaging has an impact on our environment, and we’ve chosen the best version we've found in our research. Still, we're constantly looking for new ways to reduce our impact.
Our retail packaging is made of a recyclable cardboard box housing a sealed inner bag to maintain the coffee's freshness. The inner bag and its one-way valve are made from sugarcane-based polyethylene, a 100 percent renewable resource. We were won over by the manufacturer's innovative process:
The methodology of harvesting sugarcane and processing it into ethanol for polyethylene production has a negative carbon footprint. Growing sugarcane removes 2.15kg of CO from the air with each kilogram of ethanol produced. Often planted on degraded pasture land, sugarcane also helps recover the soil. Sugarcane bagasse, a waste product of the crushing process, is used for electricity cogeneration to supply the ethanol production unit, making the production process energy-self-sufficient.
This inner bag is currently only 60% compostable, however, and so is not recommended for municipal or industrial composting. We recommend recycling the outer cardboard box, and disposing of the clear inner bag with your regular waste unless you have a robust home composting environment available to you.
We post job openings on our social media channels as they arise, and we gladly accept resumes on a rolling basis. Please email your inquiry to careers@parlorcoffee.com. For further information, visit our Careers page.
